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DISCcovering Your Supervisory/ Managerial Skills

COURSE OVERVIEW

The main goal of this workshop is to help participants understand the importance of their roles as a supervisor/manager; their responsibilities of developing their staff and managing their performance; and the qualities of being an effective supervisor.

This is a practical course for supervisors/managers who want to develop the skills of achieving results in their management of people and performance.

COURSE OBJECTIVES

At the end of this course, participants will be able to:

  • Understand the roles and responsibilities of a supervisor
  • Identify the key qualities of an effective supervisor/manager
  • Discover their behavioural and communication styles
  • Establish team goals and values
  • Develop team spirit within the team
  • Adopt effective ways to communicate with their team
  • Manage difficult employees and situations

COURSE METHODOLOGY

This course will adopt learning methodologies such as interactive mini-lectures, group discussions, experiential activities, demonstrations, and practical hands-on sessions and roleplays.

COURSE CONTENT

IT’S ABOUT YOU AND WORK

  • Career Shift

-          Gearing for the shift from an employee to a supervisor/manager

-          Identify the key qualities of an effective supervisor/manager

-          Understanding the roles and responsibilities of a supervisor/manager

  • Planner, Thinker, Organiser, Time-keeper, Delegator
  • Communicator, Motivator, Influencer, Team Builder
  • Counsellor, Coach, Teacher, Controller, Problem-solver
  • DISCovering Behavioural and Communication Styles

-          Using Extended DISC® System

IT’S ABOUT PEOPLE

  • Team Goals and Values

-          Establishing team goals and values

-          Setting standards and expectations

  • Communication

-          Understanding the communication process

-          Listening actively

-          Asking questions that encourage feedback and comments

-          Giving clear instructions

-          Influencing effectively using the appropriate communication styles

  • Team Building

-          Developing team spirit and bond

-          Building an environment of openness and trust to encourage team performance

IT’S ABOUT CHALLENGES

  • Difficult Employees and Situations

-          Managing difficult employees

-          Managing and motivating team performance

-          Handling conflicts: staff-and-staff, staff-customer

EXTENDED DISC® SYSTEM

The Extended DISC® system is an integrated set of personality profiling instruments, which provides a framework to help us understand our natural reaction mode or behavioural style in different situations, then make the necessary adjustments at the individual, team and organizational levels to achieve individual and collective team objectives.

Duration: 2 days

Public Run Dates in 2010: 21 – 22 Oct, 29 – 30 Nov

Workshop Fees = S$780

Early Bird Fees (if registered 2 weeks prior to commencement) = $680

Including your personal DISC Profile Report!

Register Now, click registrationform_2010